Returns and Refund Policy – Buylayisi.shop

Effective Date: [20.11.2023]

Thank you for shopping at Buylayisi.shop, your premier destination for fashion, apparel, and electronics in Uganda. We strive to ensure your satisfaction with every purchase. Please review our Returns and Refund Policy carefully.

1. Returns Eligibility

a. We accept returns for fashion, apparel, and electronics within 14 days from the date of delivery.

b. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items

a. Certain items, such as personalized or intimate goods, are non-returnable.

b. Electronics must be returned in their original, unopened packaging to be eligible for a refund.

3. Return Process

a. To initiate a return, contact our customer service within 14 days of receiving your order.

b. Provide order details, and our team will guide you through the return process.

4. Return Shipping

a. Customers are responsible for return shipping costs, except in cases where the item received is damaged or defective.

b. We recommend using a trackable shipping service to ensure the safe return of your item.

5. Refund Process

a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

b. Approved refunds will be processed within a reasonable timeframe using the original payment method.

6. Damaged or Defective Items

a. If you receive a damaged or defective item, contact us immediately with supporting evidence (photos or videos).

b. We will arrange for a replacement or provide a full refund, including return shipping costs.

7. Cancellation Policy

a. Orders can be canceled within 6 hours of purchase. Contact customer service for assistance.

b. Cancellation requests beyond 6 hours will be considered on a case-by-case basis.

8. Exchange Policy

a. We currently do not offer direct exchanges. Customers can return the original item for a refund and place a new order.

9. Modification of Terms

a. We reserve the right to modify this Returns and Refund Policy at any time. Check this page periodically for updates.

By shopping on Buylayisi.shop, you agree to abide by these Returns and Refund policies. If you have any questions, contact our customer service for assistance.

Thank you for choosing Buylayisi.shop!